Tag: Facebook

The Queen of Facebook Tells All on Generating Facebook Marketing ROI

True to form, Mari Smith kicked off her presentation at Social Media Marketing World last week by sharing her full bio in the form of emojis and poking fun at her own mixed accent which immediately put the packed room at ease. When someone with experience like Mari takes the stage, you perk up and get ready to have a deluge of knowledge dropped on you in a short amount of time.

Her session (which seemed like mere seconds) was packed with helpful information and actionable insights that marketers can begin implementing on Facebook now. Below are some of the actionable highlights from Mari’s session. 

Caring is scalable. You can care about a lot of people. – @MariSmith
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#1 – It’s Time to Rethink…Everything

One of the biggest issues that Mari has seen with social media marketing is that many brands (even large ones) are siloing their social efforts. Often, brands will have an organic social and paid social team that do not collaborate at all.

But the question we should be asking is: What if we were to implement social media company wide?

Social media is not just a business experience, it’s an emotional experience. @MariSmith
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All businesses (no matter their size) have an opportunity to delight their customers by providing a great experience.

#2 – The Facebook Algorithm Struggle

Facebook makes an average of $6 billion in ad revenue per quarter and is quickly ‘running out’ of ad space to show users in-stream.

Because both paid and organic Facebook reach are becoming more difficult, it’s important that brands focus on what they really want to get out of it. Some examples might include:

  • Growing fans (Likes)
  • Getting exposure in the News Feed
  • Optimizing reach (paid & organic)

#3 – The Power of Video

According to Mari, Facebook is moving in the direction of television and tv advertising. In fact, they are following a model similar to Netflix or Hulu where they’re trying to encourage users to binge watch Facebook videos.  

Video ads that perform well are ones that empathize with the audience and tell a great story. A prime example is the video below from Chatbooks which is an ad that Mari originally saw as an organic post from a friend that shared it. Just let that marinate for a second. Facebook users are sharing video ads.

Characteristics of great video ads:

  • Quality from the first frame
  • Authentic
  • High energy
  • Entertaining
  • Evoke emotion
  • Personable and relatable
  • Useful to the audience
  • Designed to be played with the sound off
    • Add lower third highlights
    • Add captions

In June of 2016, Nicola Mendelsohn, Facebook’s Vice President for EMEA predicted that Facebook will probably be all video in the next five years. However, a recent study by Buffer found that video is largely underutilized on Facebook. Even though video gets 3x’s the engagement of other posts.

Mari’s Pro Tip: It’s Hip to Be Square
Even with Facebook’s addition of portrait and landscape video, square video still reigns supreme. In fact, square videos receive almost 30% more views, more shares and has almost a 70% higher view completion rate.

The team that manages the Jane Goodall Institute Facebook page ran an A/B test of landscape versus square videos and experienced a significant increase in the number of views, shares and likes on the square video.


#4 – Real-Time Shopping

The ability to shop for items in real-time has been talked about for years. But now, it’s finally real. Amazon for example has incorporated a camera into their mobile app that allows users to hover over an item in the wild and receive suggestions for a similar product from Amazon in mere seconds. Even as an avid Amazon shopper, I wasn’t aware of this feature until Mari shared an example on stage. Below is a test that I ran by scanning a photo of my watch:

Recently, Facebook partnered with Shopify to develop a similar approach where users can purchase items in real-time while watching a video. It’s unclear as to when this feature will be available to all users but the fact that it exists offers many exciting opportunities for marketers.


What Does the Future Hold?

The evolution of Facebook’s approach for brands is beginning to cover many opportunities for the modern marketer. Just imagine the ability to provide real-time customer service via messenger. The good news is that the possibility of providing that service isn’t far off.

What other updates would you like to see Facebook make for marketers?

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3 New Facebook Updates, Features Businesses Should Take Advantage Of

From revamping its News Feed algorithm and page layouts to rolling out its own version of Snapchat last week, Facebook has been busy adding new features and capabilities over the past few months.

For the average user, these changes are making it easier and more fun to share and engage on the platform. For businesses, the changes are likely overwhelming, with many wondering how they can adapt to these changes, turn them into a marketing advantage and ultimately reach a piece of the platform’s 1.23 billion daily active users.

If you’re part of the latter scenario, we’d like to help you out a bit. Below we highlight some of the latest updates and new features that businesses should take note of, as well as some tips on how to take advantage of them to further your social media marketing efforts.

#1 – Video gets a makeover.

In an attempt to provide a “richer, more engaging and more flexible” video watching experience, Facebook announced in mid-February that they had made several platform updates including:

  • Videos will now auto-play with sound. Previously, users would have to tap on a video to hear it.
  • Vertical videos now look better on mobile devices. After testing a larger preview of vertical videos and getting positive results, the social media giant rolled the update out.
  • Users can now watch and scroll. Users can now minimize the video and keep it playing in the corner of their screen.

Here’s Facebook’s own video overview of the recent updates.

What this means for businesses: Video will continue to be a powerful (and perhaps necessary) engagement tool for businesses, brands and marketers.

How businesses can take advantage: Start dabbling with video if it’s not already part of your social media marketing strategy and makes sense for your business. Compelling video content helps capture attention, encourages engagement and—in some cases—reaches a more prominent position in social media news feeds.

For those that are already using video, compelling imagery is still a top priority for video content, but music and narration should probably get more consideration in light of the new sound feature. Now it’s important to note that users who have their phone on silent mode will not hear the sound. In addition, users do have the ability to disable the feature in their settings. However, at this point it’s safe to say more people will be hearing and seeing your videos in the future—so make everything you do count.

#2 – Facebook launches 360 photos, videos and virtual reality app.

Last summer, Facebook launched both 360 photos and 360 videos, giving users the ability to capture and share a 360-degree, ultra-panoramic photo or video. But in early March, Facebook took the format to the next level by releasing the Facebook 360 app for Samsung Gear VR, powered by Oculus.

“With more than 25 million 360 photos and more than 1 million 360 videos posted on Facebook to date, there’s plenty of great content to discover in Facebook 360,” Facebook said in their announcement post. “The app is a one-stop shop for catching up on what you may have missed from your friends and others you follow, diving into the 360 photos and videos you’ve saved, and finding something new to enjoy.”

(Photo Credit: Facebook)

What this means for businesses: Facebook is bringing virtual reality to their platform, and businesses have the opportunity to truly immerse their audiences in their visual content. Of course, Samsung Gear VR may not be in the hands of every user yet, but virtual reality is certainly gaining relevance and speed in the social world.

How businesses can take advantage: Start experimenting by creating 360 photos using an iPhone or Android on a panoramic setting. Photos don’t require editing or extra equipment purchases, just a steady hand and a keen eye to capture something compelling. Consider giving users a glimpse into your office, store, production facility, or a special event you’re hosting or attending.

Once you’re comfortable with 360 photos and seeing some engagement, consider taking the next step to invest in 360 camera to shoot and edit video.

#3 – Facebook Offers is new and improved.

While the social media giant launched its newly designed Facebook Offers feature in late August 2016, it may not be on the radar of many businesses who are using a social media management tool like Hootsuite to share and schedule posts. The option appears under the native “Write something …” posting box, along with some other customizeable posting options.

Essentially, Facebook Offers allows businesses to share their in-store or online discounts and promotions with their social audience. Offers can be used in two ways: By creating an Offers ad or in a Page post. Here’s a snippet from Facebook’s announcement post with the critical details:

“Offers ads appear in people’s News Feed in the Facebook mobile app and website. Advertisers can reach the right audiences with creative ad formats—like carousel ads. And for online offers, advertisers can optimize the delivery of their ads to people most likely to make a purchase on their site. Advertisers can see how many offers have been claimed in ads reporting.

“The other way for businesses to share Offers is to post them directly on their Page through the Offer Page Composer. All posted Offers will be viewable by anyone visiting the Page. If someone missed a posted Offer, they can click on the new, dedicated Offers tab to see all Offers posted by the business.

What this means for businesses: While social media is largely known as an awareness and engagement tool, Facebook Offers gives you the ability to encourage conversions by showcasing your special promotions. After all, every shopper loves to get a good deal.

How businesses can take advantage: Simply put, add your special promotions and discounts to Facebook. You’re likely advertising your incentives via email, your website and other advertising mediums, so don’t miss out on this easy, accessible opportunity.

What tactics are you using to find success on Facebook? Where are you struggling? Tell us in the comments section below.

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© Online Marketing Blog – TopRank®, 2017. |
3 New Facebook Updates, Features Businesses Should Take Advantage Of | http://www.toprankblog.com

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